Privacy Policy

Last Updated: 05-Jul-2024

This Privacy Policy describes the policies of HYDRONYLON LTD (‘we‘, ‘us‘, or ‘our‘) on the collection, use and disclosure of your information that we collect when you use our website (https://www.hydronylon.uk) and during your interaction with other related our services, which include direct sales, marketing activities, or events. By accessing or using our service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use our service.

We may modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on our website, and your continued use of our services after such updates will constitute acceptance of those changes. We recommend that you review this policy periodically to stay informed of how we are protecting your information.

1. INFORMATION WE COLLECT:

We will collect and process the following personal information about you:

• Identifying Information: Such as your name, surname, and email address. This information helps us personalize your experience and communicate directly with you.
• Contact Details: Including your home address and phone number, which are used for order fulfillment and in case we need to contact you directly regarding your service.
• Payment Information: We collect data such as your credit card numbers and bank account details to process payments securely. This information is essential for completing transactions you initiate on our site.
• Order Information: Including details of your purchases and product preferences, which aid us in understanding your interests and refining our product offerings.
• Demographic Data: Such as your age, gender, and geographical location, which help us better understand our user base and tailor our services to meet diverse community needs.

2. HOW WE USE YOUR INFORMATION:

We will use the information that we collect about you for the following purposes:

• Service Delivery and Transaction Management: We process your information to deliver services you’ve requested, manage your orders, process payments, and handle returns and exchanges.
• Customer Support and Response: We use your information to respond to your inquiries, provide support, and solve any issues related to our services.
• Account Management: Your details are crucial for creating and managing your user account, enabling you to interact with our services smoothly.
• Marketing and Communications: We may use your information to send you marketing materials, service updates, and promotional offers that align with your preferences. You can opt out of these communications at any time.
• Feedback and Interaction: Your feedback is solicited to improve our services. We also process information to enable user-to-user communications and manage interactions within our services.
• Security Measures: We implement information processing to protect our services and maintain their integrity through fraud monitoring and prevention.
• Analytical Purposes: Information about how you use our services is analyzed to understand user behavior, improve our offerings, and determine the effectiveness of our marketing campaigns.
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Data Processing Details:

• Administrative Communications: We process your data to send you important information regarding our services, changes to our terms, and policies.
• Targeted Advertising: Based on your interactions and preferences, we develop and display personalized content and advertisements to enhance your experience.
• Legal Compliance and Protection of Vital Interests: We process your information as necessary to comply with legal obligations, protect the vital interests of any individual, and prevent potential harm.

3. HOW WE SHARE YOUR INFORMATION:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• Service Providers: Such as payment processors, order fulfillment agencies, cloud computing services, data analytics providers, and website hosting facilities. These partners are contractually bound to safeguard your information and use it only for the purposes we specify.
• Legal and Compliance Reasons: We may disclose your information to comply with legal obligations, enforce our policies, or protect rights and safety. This includes sharing information during legal proceedings, or regulatory or law enforcement requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business assets.
• With Your Consent: Apart from the aforementioned scenarios, we will seek your explicit consent before sharing your data with any additional third parties.

4. RETENTION OF YOUR INFORMATION:

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy notice or as required by law, for instance for tax, accounting, or other legal requirements. Should we no longer have a legitimate business need to process your personal information, we will delete or anonymize it; if this is not feasible (for example, because your information resides in backup archives), we will securely store and isolate your personal information from any further processing until deletion is achievable. This method ensures that your personal data is managed in accordance with applicable laws and minimized as much as possible once it is no longer needed for our business operations.

5. YOUR RIGHTS:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at office@hydronylon.uk. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

6. COOKIES:

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

7. SECURITY:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

8. THIRD PARTY LINKS & USE OF YOUR INFORMATION:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

9. CONTACT:

If you have any questions or concerns regarding this notice, or the processing of your information, please contact us via email at office@hydronylon.uk or by post at:

HYDRONYLON LTD,
47 Northcote Road,
Croydon,
CR0 2HY,
United Kingdom